Order Dispatch
A majority of orders received before 5pm on any Working Day are processed and dispatched the same day on our Next Working Day delivery service.

Orders are dispatched on a Next Working Day delivery service as standard (UK Mainland only, excluding Scottish Highlands). Our couriers deliver and collect orders from our dispatch locations Monday to Friday (excluding Bank Holidays and other public holidays).

Delivery of orders is also possible on a Saturday please see below for further details.

Track your Order
Once an order has been dispatched, an email is sent to the invoice email address confirming the order has left the Dispatch Depot. Within this email will also be a tracking link to track the progress of the order.

If you need to contact us regarding the status of an order please email customer services on Most enquiries are responded to within 1 hour, during normal business hours.

Delivery Charge and where do we deliver ?
We deliver throughout mainland UK including England, Wales, Scotland. The delivery charge is from £5.99 for shipping within Mainland UK.

FREE Mainland UK delivery is automatically provided on the website for orders over £250.

If you require shipping to the Scottish Isles, Isle of Man, Isle of Wight or Northern Ireland, you must select the Scottish Isles, Isle of Man, Isle of Wight or Northern Ireland from the Country drop-down box when you enter the delivery address during checkout. Saturday Delivery is not available to these destinations. For further details on orders requiring delivery to the Scottish Isles, Isle of Man Isle of Wight or Northern Ireland please contact us on

Please note our couriers do not deliver to PO Box or BFPO numbers.

Delivery Date request for an Order
You can specify a delivery date request for products ordered from the Gifts Department or if you choose a Gift Box Option. If your order is not a Gift, you can enter a delivery date request in the "Shipping Instructions" box during checkout. This information will then be picked up by the dispatch warehouse to action.

Does deliver on a Saturday ?
Saturday delivery is available for orders requiring delivery to a Mainland UK delivery address (excluding remote locations including Scottish Highlands).

Orders dispatched on the Saturday delivery service can be delivery anytime up to 4pm. Saturday delivery must be selected during the checkout process.

If you provide a mobile number during checkout, you should receive a text message on the morning of delivery, advising of a 2 hour time window for delivery.

Orders requiring Saturday delivery must be placed by Friday 5pm to be processed for dispatch. Saturday delivery is just fixed at £8.99 (mainland UK only Excluding Scottish Highlands and other remote locations). For further details on Saturday deliveries please contact us on